MADAM,

I can see from your paper that Highways have a lot to answer for.

Recently there was a water leak in St John Street. It ran for nearly three weeks.

Highways received the road closure request from Welsh Water dated 1st July. It stated categorically that the closure was requested to repair a water leak.

Highways proceeded to process that request, for a road closure, to cover the dates 24th to 26th August! It is Highways procedure to take eight weeks from receipt of a road closure request form. 

This is even applied to a water leak in a town street, adjacent to listed buildings, that do not have the foundations of modern builds. Not to forget the damage to the road structure!

Many of your readers will have witnessed this leak, which was destined to remain for eight weeks. Thankfully the road was closed and the leak repaired on 13th July.

Welsh Water emailed me to say they had taken the decision to close the road sooner, even though the pressure of the leak had not altered. This was following numerous complaints from the public about the dangers of the flooding across the street.

Our thanks go to anyone who made a call during the duration of the leak. Without those calls the water would still be running for a further three weeks.

My personal pleas, established to reach Highways MCC, fell on deaf ears.

Helen Levy

(On behalf of St John Street residents)